Shipping policy
📦 Shipping Policy
Processing Time
Orders are processed within 1–3 business days. You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Domestic Standard: 3–7 business days
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Domestic Express: 1–3 business days
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International Standard: 7–21 business days
Note: Delivery times may vary due to customs delays, carrier issues, or peak seasons.
Order Tracking
Once your order ships, you will receive an email with a tracking number. Tracking information may take up to 24 hours to update.
Shipping Destinations
We currently ship to most countries worldwide. If your country isn’t listed at checkout, please contact us for assistance.
Customs, Duties & Taxes (International Orders)
Import taxes, duties, and related charges are not included in the item price or shipping cost. These fees are the buyer’s responsibility and vary by country.
Missing, Delayed, or Lost Packages
If your order is delayed or appears lost, please contact us. We will work with the carrier to resolve the issue, but we are not responsible for packages marked as “Delivered.”
↩️ Return & Refund Policy
We want you to love your purchase. If you're not fully satisfied, we’re here to help.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility for Returns
To be eligible, items must be:
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Unused and in original condition
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In the original packaging
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Accompanied by proof of purchase
Non-Returnable Items
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Gift cards
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Final-sale/clearance items
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Personal care products (for hygiene reasons)
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Customized or personalized items
Return Process
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Email us at [your email] with your order number and reason for return.
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We will provide a return authorization and shipping instructions.
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Once we receive and inspect your item, we will notify you of approval or rejection.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days.
Shipping fees are non-refundable.
Exchanges
If you need a different size or color, contact us to arrange an exchange. Exchanges proceed once the original item is returned.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you received a defective or wrong item, contact us within 7 days of delivery. We will replace it at no additional cost.